Customer Service and Support


Driven to Serve

Whether it’s a late night delivery to a commercial high rise, opening a showroom on a weekend to help out, answering billing questions quickly, or maneuvering through a neighborhood for a residential build – At GMS we are driven to serve.

Service means different things to different companies. But for GMS, it’s a comprehensive combination of everything from front line support to back office proficiency.

Sales Support You Can Build a Business On

When you’re bidding a job, sales support is crucial. The sales teams at GMS companies bring invaluable knowledge to bear. They understand local building codes and the products that will help you comply with them. They’ll help with permitting, identifying equipment needs, and determining the best timing of deliveries so the logistics of your project are in step with your needs. And with self-service support tools, you have powerful resources right at your fingertips.

Job Site Inspections Match Plan to Reality

To ensure the highest level of customer service, our trained professionals inspect job sites checking that every aspect from vehicle arrival, safety, unloading and stocking occurs according to our specifications and your delivery plan. It’s this level of quality control that helps us continue to surpass the industry’s service standard.

Ease of Pick-Up for Customers

If you need a pick-up, we’re here to help get you in and out as quickly as possible. And while speed is important, there is always a moment for a quick chat to catch up among friends.

Navigating Product Claims

Throughout GMS, we have an operating principle to do the right thing. When it comes to a problem you have with a product, we’ll help you navigate the waters with manufacturers. Leveraging our relationships, we’ll work to help you get resolution on claims so the right thing happens for you and the manufacturer.

Reach Out and Talk to Us

It’s easy to get in touch with us. We’re your neighbors and we’re here to help. Give us a call, drop by or fill out our Contact Us form and let’s talk.

Contact Us